Shipping policy

1. Delivery Time

• Standard items: 7 – 15 working days
• Custom / made-to-order items: 15 – 30 working days
• A tracking number will be sent to you via email or SMS once your order is dispatched.

2. Cash on Delivery (COD)

• Available within the UAE only, payment in AED upon receipt.
• If you are unavailable at delivery, re-delivery charges may apply.
• Refunds for returned COD items are issued as store credit or bank transfer within 7 – 10 working days.

3. Delivery Attempts

• Our courier will attempt delivery twice at your address.
• If both attempts fail, the order is held for 5 working days then returned to our warehouse.
• Re-delivery after a failed attempt may incur an additional fee.

4. Address Accuracy

• Please ensure your full address and UAE mobile number are correct at checkout.
• Emirati Home is not responsible for delays caused by incorrect address details.
• Address changes must be requested within 12 hours of placing your order.

5. Shipping Delays

• Delays may occur due to public holidays, weather, or courier disruptions.
• We will notify you by email or SMS if your order is significantly delayed.
• If your order is delayed beyond 30 days, you may request a full refund or store credit.

6. Damaged or Lost Shipments

• Inspect your order upon delivery and refuse it if visibly damaged.
• Report any damage within 48 hours with photos to care@emiratihome.com.
• Lost shipments will be reshipped or fully refunded within 7 – 10 working days.

Contact Us

Questions? Contact us at care@emiratihome.com

www.emiratihome.com